BUS 365 Week 11 Quiz – Strayer
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Quiz 10 Chapter 13 and 14
Business Process Management and Systems Development
Multiple Choice
1. __________ are the building blocks of each functional area, e.g., accounts receivable (A/R) and accounts payable (A/P)
a) IT procedures
b) Business processes
c) Business strategies
d) Competitive forces
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2. __________ is a technology approach to implementing a business process, but it’s only part of the technology required to implement business processes.
a) MIS
b) BPM
c) SaaS
d) SOA
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3. Microsoft International’s lack of standardized business processes and process documentation had a number of adverse impacts on the HR team. Which is not one of those adverse impacts?
a) Decrease in errors by new hires
b) Increased the time and cost to train new employees
c) Limited ability to review their business processes
d) Decreased business process efficiency
4. Which is not one of the benefits that Microsoft International achieved through the use of Visio and business process modeling?
a) Significant savings in labor hours through increased process efficiency
b) Decrease in the training time of newly hired employees
c) Improved decision making through visual process analysis
d) Improved relationships with supply chain partners
5. When you break it down, you see that a business process is actually __________.
a) a project of known scope with an assigned budget
b) a loosely defined approach to solving an unstructured problem
c) a series of individual tasks executed in a specific order
d) clearly defined and automated by software
6. A process has inputs and outputs that are __________, which is necessary so it can be managed.
a) qualitative
b) measurable
c) visual
d) summary metrics
7. Business processes integrate __________.
a) software and hardware
b) ISs and people
c) data and models
d) dashboards and scoreboards
8. The __________ spec, also called the technical spec, is important to managers because it identifies how the business process will be implemented in as much detail as possible.
a) evaluation
b) implementation
c) project
d) design
9. During the implementation stage, __________ tests are critical because they determine whether the process is designed well from users’ perspective.
a) user acceptance
b) functional acceptance
c) system acceptance
d) integration
10. A(n) __________ is a set of technologies used for exchanging data between applications and for connecting processes with other systems across the organization, and with business partners.
a) ERP
b) mashup
c) SOA
d) Web service
11. During the implementation stage, __________ tests are critical because that is when analysts test whether the process performs its functions.
a) user acceptance
b) functional acceptance
c) system acceptance
d) technical acceptance
12. During the implementation stage, __________ tests are conducted by technical experts who attest that the process is integrated correctly with inputs and outputs of other processes and data sources and data stores
a) user acceptance
b) functional acceptance
c) system acceptance
d) integration acceptance
13. In the short term, business process management (BPM) helps companies __________.
a) improve profitability by reducing waste and costs
b) become more responsive to business changes
c) increase sales revenues and profit margins
d) all of the above
14. In the long term, business process management (BPM) helps companies __________.
a) improve profitability by reducing waste and costs
b) become more responsive to business changes
c) increase sales revenues and profit margins
d) all of the above
15. After decades of business process reengineering attempts, organizations still have problems with their business operations. What are those problems?
a) They duplicate processes
b) They perform hundreds of non-core tasks that should be outsourced
c) They spend vast amounts on proprietary process-management software that's difficult to update
d) All of the above
16. British Telecom, United Airlines, and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.
a) and higher market share
b) but lost their competitive edge and fell short of their performance targets
c) but only for a short time as competitors copied their efforts
d) because they were linked to their business strategies.
17. Changes to business apps that were needed prior to year 2000 were tedious and time-consuming because they were tightly coupled programs written in __________.
a) COBOL
b) Java
c) Visio
d) Flash
18. __________ components have minimal dependence on each other, which simplifies testing, maintenance and troubleshooting because problems are easy to isolate and unlikely to spread.
a) Tightly coupled
b) Hardwired
c) Loosely connected
d) COBOL
19. The advantage of the __________ is that any tier can be upgraded or replaced independently as business requirements or technology change.
a) tightly coupled architecture
b) middleware and graphical user-interface
c) three-tier software architecture
d) four-module tiered architecture
20. What was the underlying reason for the failure of the 2010 U.S. Census Bureau’s Handheld Project?
a) Failure of top management in the bureau to assess and mitigate risks of such a major project
b) Technical and database failures
c) Poor project management approach
d) Insufficient training of the census takers on how to use the handheld devices
21. Options for the acquisition of complex IT applications are all of the following except:
a) Built in-house
b) Custom-made by a vendor
c) Leased from an application service provider (ASP)
d) Out-of-the-box
22. For in-house development, the __________ option should be considered only for specialized IT apps for which components are not available because this option is expensive and slow.
a) build from components
b) build from scratch
c) integrating applications
d) prototyping
23. End-user development has risks and limitations, which include each of the following except:
a) End users may not be skilled enough in computers, so quality and cost may be jeopardized.
b) End users may not take time to document their work
c) End users may neglect proper security measures.
d) There may be an endless loop of prototype revisions.
24. Projects are managed by managing the triple constraints. Which is not one of those constraints?
a) approval
b) scope
c) time
d) budget
25. A project plan is specified in a __________.
a) resource pool
b) Gantt chart
c) work breakdown structure (WBS)
d) critical path
26. Project managers need to recognize the risk of __________, which is the piling up of small changes that by themselves are manageable, but collectively can cause significant project growth.
a) over allocation
b) critical path
c) triple constraints
d) scope creep
27. Project management includes three basic operations. Which is not one of those operations?
a) planning
b) budgeting
c) organizing
d) controlling
28. Project managers must manage the __________, which consists of tasks that must start and finish on schedule or the project will be delayed unless corrective action is taken.
a) over allocation
b) critical path
c) triple constraints
d) scope creep
29. The success of a project manager depends on all of the following except:
a) use of the critical path method and Gantt charts
b) clear, open, and timely communication
c) accurate, timely, and complete information
d) commitment from team members
30. The __________ is the traditional systems development method used by organizations for large IT projects such as IT infrastructure.
a) prototyping method
b) systems development life cycle (SDLC)
c) critical path method
d) sourcing method
31. Systems development involves __________, which is the revising of results of any development process when new information makes revision the smart thing to do.
a) iteration
b) scope creep
c) constraints
d) prototyping
32. The first stage of the SDLC is __________ to understand the business problem or opportunity.
a) systems analysis
b) systems investigation
c) prototyping
d) systems design
33. During the systems investigation stage, __________ studies are done to determine if the hardware, software, and communications components can be developed and/or acquired to solve the business problem.
a) economic feasibility
b) technical feasibility
c) ROI
d) NPV
34. During the systems investigation stage, __________ studies are done to assess the skills and the training needed to use the new IS.
a) economic feasibility
b) technical feasibility
c) organizational feasibility
d) behavioral feasibility
35. Covert resistance to a new IS from employees may take the form of __________.
a) sabotaging the new system by entering data incorrectly
b) continuing to do their jobs using their old methods
c) complaining about the new system for extended time
d) All of the above
36. __________ specifications include the design of outputs, inputs, processing, databases, telecommunications, controls, security, and IS jobs.
a) Physical design
b) Logical design
c) End-user
d) Systems analysis
37. When the system’s logical and physical designs specifications are agreed upon and approved by all participants, they __________.
a) should not be changed
b) should be flexible to changes
c) are used to develop the prototype
d) determine the budget and timeline for development
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