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Week 9 DQ 1
"Cost
of Quality" Please respond to the following:
·
Select two fast food
restaurants and evaluate them in terms of service quality. Suggest ways to
improve the service quality.
·
Evaluate the two
fast-food restaurants you selected in Part 1 of this discussion in terms of the
“Seven QC tools”. Determine the top three QC tools that tend to be most
valuable to business owners. Explain your rationale.
Week 9 DQ 2
"Quality
Control Systems" Please respond to the following:
·
Compare and contrast
ISO900:2000 and Six Sigma in terms of their differences and similarities.
·
From the e-Activity,
select one organization that has achieved Six Sigma certification. Then, discuss
the benefits and results that the organization has achieved as a result of
following the quality standards inherent in Six Sigma certification. Explain
how these standards help this organization pursue continuous improvement.
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