MKT 500 Week 9 Discussion
Question – Strayer
Click on the Link Below to
Purchase A+ Graded Course Material
"Measuring
Customer Satisfaction and Focus Groups"
Please respond to the following:
• From the case study, hypothesize the
usefulness of the NPS data as it applies to customer satisfaction scores for
Finale. Provide a rationale for your response.
• * From the scenario, propose two (2)
methods that Golds Reling, Inc. could use in order to effectively measure
customer satisfaction for the new product launch. Choose the most effective
method, and suggest one (1) process that the organization could follow in order
to implement your chosen method. Justify your response.
No comments:
Post a Comment